Refunds & Returns

Commissions & custom work

Custom art is made to order

Due to the nature of custom art, returns on commissioned art pieces will not be accepted, and refunds will not be extended. With few exceptions due to shipping, weather, or factors outside of AGC’s control, refunds may be discussed on an as-needed basis. To inquire, please contact madeline@alabastergoldcreative.com.

Unless otherwise noted, large-format art pieces are not eligible for refunds or returns.

Refunds

When a refund is possible

Once an art piece has been approved or authorized to be created by AGC by the purchasing party, refunds are not available. Should the art piece or commission work not yet be in process, a refund may be permitted. All commissioned art pieces are final sale.

For non-custom art, the piece must be in its original, sealed condition and free of any damage, and a proof of sale must be present. All postage on returns is to be paid by the client or purchasing party, unless goods were delivered or received locally.

If you are approved for a refund, it will be processed and a credit automatically applied to your credit card or original method of payment within one week, subject to merchant processing and handling timelines.

Late or missing refunds

If your refund hasn’t arrived yet

1. Check your bank account again — the credit may already be there.
2. Contact your credit card company. It can take time before a refund is officially posted.
3. Contact your bank. There’s often some processing time before a refund appears.
4. Still nothing? Email madeline@alabastergoldcreative.com and we’ll help you track it down.

Sale items

What can be refunded

Only regular-priced items may be refunded. Sale items and any custom pieces cannot be refunded or returned.

Exchanges

Damaged on arrival

Excluding prints, we only replace items if they arrive damaged. Pictures of the damaged packaging and the damaged artwork must be supplied. To discuss an exchange for the same item, email madeline@alabastergoldcreative.com.

Shipping returns

Sending a piece back

To return your product, please reach out to madeline@alabastergoldcreative.com. All return shipping logistics are managed through this email.

You are responsible for paying your own shipping costs to return an item, and shipping costs are non-refundable. If you receive a refund and did not supply all shipping costs, the cost of return shipping will be deducted from your refund.